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+ 33.781.37.00.70 Contact@ThePlanetParis.com, theplanetparis@yahoo.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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Terms & Conditions

Our Terms & Conditions

Copyright
Custom Travel
User Agreement
Customer Agreement
Credit Card Holder Verification Form

 

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ThePlanetParis.com or its content suppliers and protected by copyright laws. All software used on this site is the property of ThePlanetParis.com or its software suppliers and protected by copyright laws.

* Booking Conditions only applies to private and custom travel packages.
 
Land Payments: For all bookings, a non-refundable deposit of EU 300.00 per person is required to confirm land services. In special cases a larger deposit may be required. Confirmation of hotel space and ground services will not be requested until the deposit has been received. Deposit amount will be applied towards the final invoice. Alternate properties will be offered in the event the quoted hotel is not available. Final payment is due 60 days prior to departure. Late payments may result in cancellation or a late payment fee of EU 50.00 per traveler. Bookings require a minimum of services, including hotels and ground services. Programs are sold as a package only and no price breakdown will be provided. One re-quote or estimate will be provided free of charge.
 
Air Payments: Air pricing is subject to change until paid in full. Carrier terms and conditions apply. Once your air schedule is confirmed, any alterations risk the loss of air space and/or increased airfares. ThePlanetParis does not hold block space on any airline and does not guarantee air availability.
 
Cancellations and Penalties: Cancellations must be made by completing and signing the ThePlanetParis Cancellation Request Form. Please download Cancellation Request Form here. Should a traveler sharing a room cancel, the remaining traveler(s) will be charged for a single room. In addition to the cancellation schedule below, any non-refundable deposits paid on behalf of travelers will not be returned.
Percentage of payments held as administrative fees for cancellations prior to departure, regardless of reason.
60 days or more:
59 to 30 days:
29 days or less:

 

Deposit
50% of full payment
100% of full payment
Internal air and some elements in custom built tours (event tickets etc.) are non-refundable and will be charged in addition to the above cancellation fees.
Change fees: Changes made after deposit has been received are subject to a EU 50.00 fee by ThePlanetParis for all permitted changes made prior to receipt of final payment and issuance of documents. Changes made after documents have been issued are subject to a EU50.00 per person fee. It is the traveler’s responsibility to make sure that the confirmed itinerary is correct. Within 30 days of departure all itineraries are considered finalized, and no changes will be made. Once travel has commenced, any changes or cancellations will be at the expense of the traveler.
Tour Inclusions and Exclusions: All accommodations, hotel taxes, arrival and departure transfers, transport with bottled water, English speaking guides, sightseeing, excursions and meals with water/soft drinks as stated in your tour itinerary are all included in the cost of your tour.
The following items are not included in your tour cost: Travel insurance, tips, alcohol, excess baggage charges, personal expenses, visa and border charges.
 
Travel Insurance: We highly recommend you purchase a travel insurance plan. Please click this link for Travel Insurance Information.
 
Claims and Refunds: Anything not specifically mentioned as included is at traveler’s own expense. In the unlikely event of problems with a hotel, transfer, tour or other services, immediately contact the manager of the hotel or the supplier to resolve the matter on the spot. If further assistance is needed, contact your ThePlanetParis specialist. Little can be rectified after the fact, so it is very important to address all problems at the time of occurrence. No refunds will be made in the event of “no show” or trip interruption. Claims must be made in writing and within 30 days of tour completion.
 
Forms of Payment: Payments can be made by credit card (Visa, MasterCard, American Express, Discover), PayPal, Wire Transfer, and Cash Deposit.
 
Passports and Visas: All travelers must be in possession of a valid passport and are responsible for any required visas.

Welcome to ThePlanetParis.com and their affiliates provide their services to you subject to the following conditions. If you visit or shop at ThePlanetParis.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future ThePlanetParis service, visit or purchase from any business affiliated with ThePlanetParis.com, whether or not included in the ThePlanetParis.com website, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY

Please review our Privacy Notice, which governs your visit to ThePlanetParis.com, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit the ThePlanetParis.com website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

REFUND POLICY

By purchasing products at ThePlanetParis.com website, you agree that ThePlanetParis.com will not refund your money unless the product quality does not meet what is advertised.

Information about refunds for items purchased from a third party may be found from the product details. Refund issues arisen from purchases through a third party should be resolved under the refund information and policy by the third party.

OUR CANCELLATION POLICY

The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Additional Notes.” Please carefully review the “Additional Notes” of your tour prior to booking. Please know that ThePlanetParis.com will always adhere to individual tour policies when applicable.

Cancellation Made Within                                                                            Refund Policy

6 days prior to departure                                                                             Non-refundable

7-15 Days Prior to Departure Date                                            50% of total purchase amount can be refunded

16-24 Days Prior to Departure Date                                         75% of total purchase amount can be refunded

25 or more Days Prior to Departure Date                               100% of total purchase amount can be refunded

  • Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
  • If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.
  • All cancellations must be made directly with ThePlanetParis.com, not with tour providers.
  • In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

Free Cancellation

Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.

  • Admission tickets/passes or skip-the-line tickets excluded. Please check Additional notes as some tours are non-refundable.

How to Cancel a Reservation

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.

 

TRAVEL INSURANCE

ThePlanetParis.com strongly recommends our customers acquire insurance covering medical, trip cancellation, and baggage, etc. The tour products listed on ThePlanetParis are operated by independent tour providers. We act as agent for providers of tours, transportation, sightseeing and hotel accommodations. ThePlanetParis shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc. You agree that ThePlanetParis will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of information contained in this site, and you hereby expressively waive any such claim against ThePlanetParis.com and its owner, members, officers, directors, employees, parents, subsidiaries, agents and representatives.

LICENSE AND SITE ACCESS

ThePlanetParis.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ThePlanetParis. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ThePlanetParis.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ThePlanetParis.com and our affiliates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing ThePlanetParis’s name or trademarks without the express written consent of ThePlanetParis.com. Any unauthorized use terminates the permission or license granted by ThePlanetParis.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of ThePlanetParis.com so long as the link does not portray ThePlanetParis.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ThePlanetParis.com logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. ThePlanetParis does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use ThePlanetParis only with involvement of a parent or guardian. ThePlanetParis.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ThePlanetParis.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant ThePlanetParis and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ThePlanetParis.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify ThePlanetParis.com or its affiliates for all claims resulting from content you supply. ThePlanetParis.com has the right but not the obligation to monitor and edit or remove any activity or content. ThePlanetParis.com takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

ThePlanetParis.com and its affiliates respect the intellectual property of others.

RISK OF LOSS

All items purchased from ThePlanetParis.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

ThePlanetParis and its affiliates attempt to be as accurate as possible. However, ThePlanetParis does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ThePlanetParis.com itself is not as described, your sole remedy is to return it in unused condition.

OTHER BUSINESSES

Parties other than ThePlanetParis.com operate stores, provide services, or sell product lines on this site. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. ThePlanetParis.com does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by ThePlanetParis.com on an “as-is” and “as-available” basis. ThePlanetParis.com makes no representations or warranties of any kind, express or implied, as to the operation of this site of the information, content, materials, or products included therein. You expressly agree that your use of this site is at your sole risk.

To the fullest extent permissible by applicable law, ThePlanetParis.com disclaims all warranties, express or implies, including but not limited to implies warranties of merchantability and fitness for a particular purpose. ThePlanetParis does not warrant that this site, its servers, or e-mail sent from ThePlanetParis are free of viruses or other harmful components. ThePlanetParis.com will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

APPLICABLE LAW

By visiting ThePlanetParis.com website, you agree that the laws of ile de france, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and ThePlanetParis.com or its affiliates.

DISPUTES

Any dispute relating in any way to your visit to ThePlanetParis.com or to products you purchase through ThePlanetParis.com shall be submitted to confidential arbitration in ile de france, except that, to the extent you have in any manner violated or threatened to violate ThePlanetParis’s intellectual property rights, ThePlanetParis.com may seek injunctive or other appropriate relief in the court of ile de france, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the French Arbitration Association.

Arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Pricing policy, posted on this site. These policies also govern your visit to ThePlanetParis.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

OUR ADDRESS

ThePlanetParis

15 Chemin de Saint Blin

95500 Gonesse, ile de france

FRANCE

https://www.theplanetparis.com/

Please read the Terms and Conditions of this Customer Agreement carefully before you (the customer) make reservations and/or purchase a tour and/or tour-related products listed on Theplanetparis.com. This agreement with help you completely understand the rights and responsibilities of both yourself and Theplanetparis.com. By becoming a Theplanetparis.com customer, you agree that you have read, understand and agree with the following Terms and Conditions, and give irrevocable consent to be bound by all said Terms and Conditions, including any updates thereto. Theplanetparis.com has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice. Theplanetparis.com encourages you to print out a copy of this agreement to review and bring it with you on your trip.

Your Eligibility
You must be an individual, 18 years of age or older. If you are under 18, you may use Theplanetparis.com only with involvement of a parent or legal guardian.

Your Responsibility

Before making reservations, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Pricing and its notice, Tour Itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc.. And you herein state that you have read and fully understand the content of all fine print and will waive the right to dispute any part of it after your purchase.
Once you have completed your reservation, it is the customer’s responsibility to keep all contact information up-to-date.
 
1. Immediately after submitting your reservation/order, you will receive a Receipt of Reservation by email. This Receipt of Reservation does not guarantee seat availability.
2. Within one to two business days of submitting payment for your reservation/order, you will be notified via email of your reservation`s confirmation.
3. An E-Ticket will be sent to you via email after we confirm your reservation and all requirements and arrangements have been finalized for your tour. Tour details and contact information for the local tour operator will be included on your E-Tickets for your convenience and reconfirmation purposes.
4. Simply print out your E-Ticket and present it with your valid photo ID to your tour guide or at the check-in desk on the day of your departure. E-tickets will serve as your proof of purchase and a boarding pass. Theplanetparis.com advises you to call the local tour operator to reconfirm your flight arrival information and pick-up schedule before your departure.
 
Theplanetparis.com is the sole owner of the information collected on this website. We will not sell or share this information to any outside parties, except as outlined in this policy. Theplanetparis.com collects information from our users at several different points on our website in order to process reservations and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, email address and payment information such as credit card. Theplanetparis.com also requires you to submit a username and password of your choice for future access to your information. Your username and password is to remain confidential and you should not share this information with anyone. Theplanetparis.com’s information practices are further described in its Privacy and Security Policy. Theplanetparis.com Privacy and Security Policy is part of this Agreement, and you agree that use of data as described in the Privacy and Security Policy is not an actionable breach of your privacy or publicity rights.
 
Theplanetparis.com strongly recommends our customers acquire insurance covering medical, trip cancellation, and baggage, etc. Theplanetparis.com does not currently offer any travel arrangements. The tour products listed on Theplanetparis.com are operated by independent tour providers. We act as agent for providers of tours, transportation, sightseeing and hotel accommodations. Theplanetparis.com shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc. You agree that Theplanetparis.com will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of information contained in this site, and you hereby expressively waive any such claim against Theplanetparis.com and its owner, members, officers, directors, employees, parents, subsidiaries, agents and representatives. Theplanetparis.com suggests that due to the Cancellation Policy for your tour and the unexpected events that can possibly occur, your party would benefit from purchasing Travel Insurance for your reservation.
 
Tour providers will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, tour providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riots and many other uncontrollable circumstances. Tour providers also reserve the right to cancel the tour prior to departure, and refund payment if the number of participants is inadequate to form a tour group.
 
Tours are escorted by professional English or bi- or multi-lingual tour guide and/or driver guides. In order to meet the language needs of the majority of passengers on a tour coach, tours and/or languages may be combined to enable operation of the tours. You have the responsibility to inform us of your language needs when you book the tour online.
 
You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected tour itinerary. Entry laws differ with respect to traveler’s citizenship. Theplanetparis.com cannot obtain personal travel documents for customers or assume responsibility for notice of current requirements on any given country. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents.
You should strictly abide by the laws and regulations promulgated by the government of the visiting country including but not limited to immigration and Customs Laws and Regulations. Theplanetparis.com will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.
 
Please be aware all prices are offered in the currency of EURO. Prices may vary due to availability. For example, prices may increase during holidays. All prices are subject to confirmation. Further details about Theplanetparis.com’s cancellation and refund practices are described in Standard Amendment, Cancellation and Refund Policy. Theplanetparis.com’s Standard Amendment, Cancellation and Refund Policy is part of this Agreement, and you agree that you have read and approve of all its content before making an online reservation.
 
Offers are provided and confirmed only on an availability basis. Once confirmed, the reservation cannot be changed or removed without a Cancellation Fee. If cancellation of free-fare passenger(s) is made at least seven days before tour departure date, the reservation will be subject to a EU 30.00 Amendment Fee plus the amount for the paid participating travelers. Cancellations within seven days of tour departure date are subject to the Standard Amendment, Cancellation and Refund Policy. No-shows on the tour departure date will be assessed a penalty fee (fees are dependent upon the tour) per passenger, that will be paid in cash by the other participating travelers of the reservation. This is a mandatory fee to be collected by the tour guide in order to participate on the tour.
Further details about Theplanetparis.com’s cancellation and refund practices are described in Standard Amendment, Cancellation and Refund Policy. Theplanetparis.com’s Standard Amendment, Cancellation and Refund Policy is part of this Agreement, and you agree that you have read and approve of all its content before making your online reservation.
 
Please note that credit card ticket purchases will only be shipped and delivered to the billing address associated with the credit card that is used. Guest purchasing through wire transfer, money order, cashier’s checks, traveler’s check or cash can arrange delivery to noted address or hotel. Tickets not received and/or lost in mail will not be replaced unless insurance is purchased. Ticket(s) usually arrive within seven days from the date of purchase if office pick-up is not chosen.

  • 1) Delivery to friend’s/relative’s address: Guest bears the responsibility of noting the recipient (collector) and recipient’s phone number (collector’s phone number) when completing the shipping information during the checkout process. Tickets can only be delivered via e-mail.
  • 2) Delivery to Hotel: Guest bears the responsibility of noting hotel name, address, phone number and suite/room number when completing the shipping information during the checkout process. Tickets can only be delivered via e-mail.
Flight information must be provided in order for the airport transfer services to be arranged. At our discretion, if flight information is not provided or provided last minute, your reservation will be noted as a self transfer and no airport transfer services will be arranged. If you decide to self transfer to the tour’s first night’s hotel, please inform us at your earliest convenience. If you opt out of a transfer service, you may reinstate the airport transfer service if notification to reinstate the service is given well in advance of the tour’s departure. Urgent requests to reinstate airport transfer services cannot be guaranteed. If a flight is delayed, Theplanetparis.com/local provider will attempt to arrange a later airport transfer service, however, this later service is not guaranteed. If an airport transfer service is not available and cannot be provided, all guests are responsible for self transferring to the tour’s first night’s hotel.
 
All travel companions parties agree to take the tour together on their own will and accord. Disparities financially, culturally, or personally are each party’s responsibility to resolve and must not affect the overall tour in any fashion. If one party cancels their part of the tour, all additional penalties or charges associated with the cancellation of the departing party’s tour must be paid by the departing party in full. This ensures the departing party leaves the attending parties and their tour in good standing. 
Travel Companion orders are nonrefundable after the payments have been submitted by each travel companion party. Travel Companion tours cannot change departure dates unless all parties consent to the departure date change. Airport transfers for Travel Companion orders follow the same standards as airport transfers provided on normal tours. No additional room alteration to a tour may be made once the tour has been confirmed. Default tour rooms are standard double rooms with two queen size or full size beds unless otherwise specified. Additional bedding arrangements will come at additional fees if available and will be the responsibility of the travel companion party. 
All parties herein agree to the policies and bindings of a Travel Companion bookings and terms and conditions and have agreed to the continuation of the tour in each party’s good faith and understanding. Multiple pick-up locations and times may not be available for all tours. Travel Companion parties must decide on one pick-up location to meet at for the tour (for tours offering pick-up location services) or one airport transfer service time (for tours offering airport transfer services; one airport and one transfer per party). We suggest the selected pick-up location to be equidistant from each travel companion or the selected airport transfer time to be the later of the two airport arrivals (Early arrival travel companions should wait for the later arrival travel companion for one transfer).
 
You hereby waive any objection you may have to Theplanetparis.com’s use of electronic records with Discover, MasterCard, Visa, American Express or banks that issue credit cards should it be necessary for Theplanetparis.com to respond to a chargeback. You agree that Theplanetparis.com does business electronically by email, so email is accepted as the form of delivery of the services provided by Theplanetparis.com. You are not ordering tickets to be delivered in person or by mail, so you agree to accept email as the form of delivery and instructs Discover, MasterCard, Visa, American Express and banks that issue credit cards that email delivery constitutes delivery of services in this transaction.
You agree not to dispute a credit card charge on the basis of services not rendered if Theplanetparis.com can prove that the E-Ticket was sent by email (by providing electronic proof that the E-Ticket was sent at a specific date and time as recorded by Theplanetparis.com’s computer system, by fax (by providing a copy of the transmission record showing the fax was successfully sent to the fax number provided, by mail (by providing a signed statement by the person who deposited the E-Ticket  Service). You agree that you will not dispute any charge improperly. This includes filing chargebacks claiming fraud if you claim the name of Theplanetparis.com was not recognized by you. In the event you file a chargeback improperly, you agree to provide a written statement to the credit card company confirming the charge is correct and should be paid and agree to send a faxed copy of this letter to Theplanetparis.com, Attention: Chargeback, + 33.957.869.769
.
In the event legal action is necessary for by Theplanetparis.com to collect money taken away from Theplanetparis.com through a chargeback or to collect the Chargeback Fee, you agree to pay Theplanetparis.com’s legal expenses if Theplanetparis.com wins the lawsuit.
 
If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the check-out process by adding special comments. You understand Theplanetparis.com or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.
 
We embrace all people, regardless of colors or physical conditions. One of our goals is to provide free access and expand travel opportunities for people with special needs in the France and abroad. We are exploring more travel products to accommodate this special population; however, yet, not all the travel products we currently offer include special accommodations. You are responsible to verify with us before you book travel to ensure that special arrangement can be made if it is required for your needs. Theplanetparis.com or local provider is not liable for any incidences or consequences incurred during travel or complaints or lawsuits during or after travel due to your failure to inform us of your special needs. You also have the responsibility to re-confirm with us, after we reserve seats for you, that special accommodation will be provided per your request.
 
Theplanetparis.com uses reasonable efforts to have accurate, complete and current information on its website. However, since travel and tour rates are constantly changing, we do not warrant that all information is up-to-date or free of technical or typographical errors. It is the user’s responsibility to verify any information before relying on it. We reserve the right to make changes and updates to any information contained within this site without prior notice. Access to, and use of, this website and the content thereof is at the risk of the user. In certain instances, we have provided links to other websites solely for your convenience. These sites are not maintained or controlled by Theplanetparis.com, and we are not responsible for their content. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, worms, cancel bots, Trojan horses and other items of a harmful or destructive nature.
If your contact information, including but not limited to, your email address, phone number, physical address or other data is incorrect, Theplanetparis.com will not assume any liability for information not received by the customer/consumer.
 
This Agreement shall be governed by and construed in accordance with the laws of the State of Ile de France, without reference to conflicts of law rules. As a condition of the use of the Theplanetparis.com website and service, you (the Customer) agree to submit to the personal and exclusive jurisdiction of the courts located within the PARIS Ile de France and therefore agree to file any grievance or suit of any kind exclusively in the courts located within the ILE DE FRANCE . If any provision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Theplanetparis.com’s failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. Nothing in this Agreement shall be construed as creating or constituting a partnership, joint venture or agency relationship between Theplanetparis.com and the product providers or between Theplanetparis.com and any other of its Corporate Partners. Neither the product providers nor any Corporate Partner shall have the ability to create any obligation on Theplanetparis.com’s behalf. This Agreement constitutes the entire agreement between you and Theplanetparis.com with respect to the use of Theplanetparis.com
Theplanetparis.com takes every precaution to protect your security. In order to continue to provide you with our lowest possible price and protect you against credit card fraud, we require the following documentation if one of the following applies to your purchase. Failure to provide the required verification documents for a reservation will result in the automatic cancellation of your reservation with cancellation fees incurred based on the cancellation date:
• Credit card holder is NOT one of the guests who will join the tour
• Your billing address CANNOT be verified by our system
• Credit card transaction amount is more than $4,000.00
 
1. A photocopy of the credit card holder’s photo ID (valid photo ID includes US-issued Driver’s License or US-issued Photo ID or National Passport with signature page)
2. A filled-out and dated Credit Card Holder Verification Form signed by the credit card holder.
3. A copy of the guest’s passport if credit card holder is NOT one of the guests who will join the tour
Three ways to send information to us:
• Email: Scan or take digital pictures of required documents and email verification@theplanetparis.com

• Mail: ThePlanetParis

15 Chemin de Saint Blin

95500 Gonesse, ile de france

FRANCE

  • Phone1:  + 33.1.75.94.02.02
  • Phone2:  +33.1.34.19.00.30
  • Whatsapp: + 33.781.37.00.70
  • Fax: + 33.957.869.769
 
We thank you in advance for your time.
Please note supporting documentation needs to be received prior to issuance of an E-Ticket.

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