FAQ’s

1. Immediately after submitting your reservation, you will receive a Receipt of Reservation via email.
2. Within one to two business days after submitting your reservation, you will receive a confirmation email from us. If there is any additional information that is needed, we will ask you for it at that time, i.e. flight information, hotel extension, etc.
3. An E-Ticket will be sent to you via email two or three days or sooner before your departure date, providing you with all the detailed information about your tour. Contact information for the local tour provider will be included on the E-Ticket for your convenience and reconfirmation purposes.
4. Simply print your E-Ticket and present it with your valid photo ID on the day of your activity to your tour guide. Please remember the E-Ticket is your proof of purchase. (Please send us an email at contact@theplanetparis.com if you have questions regarding your E-Ticket. We suggest you include your E-Ticket number in the subject line of your email.)

Within one to two business days after submitting your reservation, you will receive an updated email from us.If there is any additional information that is needed, we will ask you for it at that time, i.e. flight information, hotel extension, etc.

The cancellation fee will go into effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.

Amendment Fees:

•For any changes (date, departure location, tour, etc.) made on a reservation after a confirmation e-mail has been sent, the reservation is subject to a $30.00 amendment fee per change. •The amendment fees will apply to all reservations, unless the tour booked has specific terms, fees and conditions listed under “Special Notes”. • If the request for amendment is for an addition to the number of guests to an existing reservation, the request is subject to confirmation within one to two business days, with an amendment fee of $30.00 per order. • All other requests for amendment of existing reservations will be processed with amendment fee of $30.00 per order. (Cancelling any guests from a reservation is subject to the ThePlanetParis Standard Amendment, Cancellation and Refund Policy.)

All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.   Cancellation Made Within Refund Policy 6 days prior to departure 7-15 Days Prior to Departure Date 16-24 Days Prior to Departure Date 25 or more Days Prior to Departure Date Non-refundable 50% of total purchase amount can be refunded 75% of total purchase amount can be refunded 100% of total purchase amount can be refunded • Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date. • If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund. • All cancellations must be made directly with ThePlanetParis, not with tour providers. • In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.   Free Cancellation Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund. • Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.   Cancellation must be made in writing by fax, mail or by sending a scanned/digital Cancellation Request Form with signature.   • By fax: 33.957.869.769 • By mail: Attention: Cancellation and Refund ThePlanetParis 15 Chemin de Saint Blin Gonesse, ile de france 95500 France Phone: +33 781370070     Fax: 33.957.869.769 • Sending scanned/digital Cancellation Request Form with signature to: contact@theplanetparis.com   Download Cancellation Request Form here. We need to know exactly why you are requesting a cancellation and if you are able to receive a credit. Please provide us all the details needed in order to assist in the evaluation of your request.

 

Please immediately send us an email at contact@theplanetparis.com or contact our office by phone. We will void the duplicated reservation for you as long as it has not been confirmed.

It is a good idea to stay at the same hotel instead of switching hotels. If you would like to book additional hotel rooms through us, please make a note specifically listing the date(s) in the comment section when you book your tour online. We will try to book the same hotel as the one you are staying at on the first day of the tour. Therefore, on the second morning, you will be picked up directly from the hotel.

**This is only possible for tours that include the airport transfer for Day 1 of the tour.

Yes. You may contact us with the Full Name of the guest who will be replacing you on the tour. 
Please note that if the tour includes airfare, which is non refundable, there will be the extra fee necessary to purchase the air tickets for the new guests along with the applicable amendment fee.

Travel insurance is always a good idea to have when you plan travel and go on tours however, we currently do not have referral programs with any travel insurance company.

In order to complete your online reservation, it’s just a few clicks away. The following is directions on how you can reserve your trip:

Step 1: On the right upper side of the tour page, select: departure date, pick-up location and number of rooms and number of adults and/or children in each room. Then, click “Book Now”.

Step 2: Review the total price on the next page. If everything looks correct, click “Checkout”. If not, check the applicable tour and click “Update” to return to the tour page and start over from Step 1.
If you go back and forth by using the “back” button on your web browser, the quantity will increase and the price will not be accurate.

Step 3: Sign in by using your email address and password. If you have not signed up as a customer, please click “Create Account”.

Step 4: Click “Continue” after you finish creating an account and fill in all applicable blanks. Add comments if needed and remember to read the “Customer Agreement” before you click “Confirm order”.

 

Tips: If your tour package includes airport pick-up and/or drop-off, we strongly recommend you book your flights after you receive a confirmation email from us within one to two business days after making your online booking. Thus, you can leave the flight information blank and provide it to us at a later time after we confirm your reservation. On the checkout page, you may choose different payment methods such as credit card, wire transfer, PayPal, money order or cash deposit. Please keep in mind we need to receive your full payment in order to confirm your booking. Our complete checkout process is security-enabled with SSL.

 

Once you have completed Step 4, you will see a message: Your reservation has been successfully submitted. Thanks for shopping with us online!

You will receive a Receipt of Reservation instantaneously in your email. Please review details pertinent to your reservation, in your email, including tour departure date, time and location, number of room(s), price, etc. Please refer to the section of “Reservation Process and E-Ticket” on the tour page for other details after Step 4.

For your information, as a merchant, we are also required by our credit card processor to have the Acknowledgement of Card Billing form and other supporting documentations on file for all international transactions, transactions over $4,000.00 or reservations made where the credit card holder is not joining the tour. We are randomly audited by our credit card processor.

Please follow the link below to view information regarding why and when we will need the Acknowledgement of Card Billing Form.

https://www.theplanetparis.com/acknowledgement_of_card_billing.html

We will need the following documentation for a transaction over $4,000.00:
1.A photocopy of the credit card holder’s photo ID (valid photo ID includes US-issued Driver’s License or US-issued Photo ID or National Passport with signature page)
2.A filled-out and dated Acknowledgement of Card Billing signed by credit card holder.
3.A copy of the guest’s passport if credit card holder is NOT one of the guests who will join the tour.

Three ways to send information to us:
Email: Scan or take digital pictures of required documents and email to verification@tours4fun.com (preferred)
Fax: + 33.957.869.769
Mail: ThePlanetParis
15 Chemin de Saint Blin
Gonesse, ile de france 95500
France

Please note Supporting Documentation needs to be received prior to issuance of E-Ticket. For your safety, you may put xxxx1234 (the last four digits of your credit card) on the Acknowledgement of Card Billing Form.

Please send the documentation to us at your earliest convenience.

Please refer to your E-Tickets for hotel names. The first hotel names listed on your E-Tickets are normally the hotel accommodation that you will be staying at. The hotels may change depending on hotel availability, size of group and many other factors. We try to arrange for all of our customers to stay at the same hotel. However, sometimes we will not know until 1 to 2 days before the departure date. We guarantee hotels similar in quality to the ones listed on E-Ticket if this is the case. You may contact our office 1 to 2 days before departure to re-confirm hotel information.

Immediately after you submit your reservation, you will receive a Receipt of Reservation via e-mail.

We will then confirm your reservation with you within one to two business days, by e-mail.

After all the required/requested information has been received, your E-Ticket will be delivered to your e-mail address. Please carefully review all the information on your E-Ticket and let us know if there are any errors. We shall not be responsible for any consequences, should you not notify us of the error within 72 business hours before the departure date. You may also access your E-Ticket by logging into your account: https://www.theplanetparis.com/login. Click “View” to see your previous orders and click the “E-Ticket” button. You will need to print out the E-Ticket. Please bring it with you to present to the tour guide on the first day of the tour.

Yes, you can provide a fax number to us and we can fax your E-Ticket to you. Please print your E-Ticket and present it on the first day of the tour.

All optional tours must be paid in cash to your guide.

Seats at the front of the bus are arranged based on a “first come, first serve” policy for the first day of the tour. The tour guide will rotate and arrange seats for guests daily for the rest of their time on tour.

The standard hotel check-in time is 3:00 p.m. Hotel staff may allow check-in earlier, if they have available rooms at the time. If not, you may ask if you may store your luggage at the hotel.

Currently, all reservations are preferred to be generated online. To place an order online, you will need to go to our website and choose the item to add to your shopping cart. Then, complete the purchase following the steps.

If you have difficulties with booking your order online, please fill out a Booking Form and fax it to + 33.957.869.769 or email it to contact@theplanetparis.com. After that, give us a call at + 33.781.37.00.70  or + 33.1.75.94.02.02.

We recommend that you book your tour as soon as all of your travel dates are set. We then can secure your seats for your reservation as soon as possible. Many times our tours become sold out. Tours that may show availability online can easily become sold out, depending on when the full payment for the reservation has been made.